General
1. What types of metal fabrication machinery do you offer?
We offer a wide range of metal fabrication equipment including press brakes, shears, ironworkers, saws, roll benders, coil lines and more.
2. Do you sell new or used machinery?
Yes, we carry both new and professionally inspected and refurbished used machines. Each listing includes detailed specs and condition reports.
3. Can I request a custom machine setup or tooling?
Absolutely. We work with manufacturers and suppliers to provide custom configurations and tooling based on your fabrication needs.
4. What industries use your equipment?
Our machines are used in industries such as structural steel, HVAC, custom fabrication and general metalworking.
5. Do you offer financing options?
Yes, we partner with financing providers to offer flexible payment plans for qualified buyers.
Ordering & Shipping
6. How do I place an order?
You can order directly through our website or contact our sales team for personalized assistance.
7. Do you ship nationwide or internationally?
We ship across the U.S. and internationally. Contact us for shipping quotes and logistics support.
9. Can I track my shipment?
Yes, we provide tracking details to the email address provided, once your order has shipped.
10. Do you offer setup or installation services?
Installation services are available for select machines. Please contact us to discuss your specific needs.
Support & Service
11. What kind of support do you offer after purchase?
We provide technical support, troubleshooting, and access to manuals and documentation. Service plans are also available.
12. Do you offer maintenance or repair services?
Yes, we offer maintenance and repair services through certified technicians and trusted partners.
13. Is training available for machine operation?
Training is available for many machines, either on-site or virtually. Let us know your needs and we'll recommend options.
14. What should I do if my machine has an issue?
Contact our support team with your machine's details and issue description. We'll guide you through the next steps.
15. How do I reach customer support?
You can reach us via our online contact form, email, or by calling the support number listed on our website.
Certifications & Quality
16. Are your machines inspected before sale?
Yes, all machines are thoroughly inspected and tested to ensure quality and performance.
18. What warranties do you offer?
Warranty terms vary by machine. New machines typically include manufacturer warranties, and used machines used may come with limited warranties.
Returns & Policies
19. What is your return policy?
Returns are accepted within a specified window for eligible products. Please review our full return policy or contact us for details
20. Can I cancel or modify my order after placing it?
Orders can be modified or canceled if requested prior to shipment. After that, changes may be subject to processing fees.
21. What should I do if my shipment arrives damaged?
If your shipment arrives damaged, please contact us immediately. Be sure to keep all packaging materials and take photos of the damage. We'll work quickly to file a claim with the carrier and work to resolve the issue promptly.